Privacy Policy
Your privacy is fundamental to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 15, 2024
Introduction
CareCodeLabs ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our healthcare technology solutions, or engage with our services.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and contact details
- Professional information (job title, organization, healthcare role)
- Account credentials and preferences
- Communications and correspondence with us
Healthcare Data
When providing healthcare technology services, we may process:
- Protected Health Information (PHI) as defined by HIPAA
- Clinical data and medical records (when authorized)
- Healthcare system operational data
HIPAA Compliance: We are fully committed to HIPAA compliance and implement appropriate safeguards for all protected health information.
Technical Information
We automatically collect certain technical information:
- IP address, browser type, and operating system
- Website usage data and analytics
- Log files and system performance data
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- • Provide healthcare technology solutions
- • Process and fulfill service requests
- • Maintain and improve system performance
- • Provide technical support and assistance
Communication
- • Respond to inquiries and requests
- • Send service updates and notifications
- • Provide customer support
- • Share relevant healthcare insights
Legal & Compliance
- • Comply with legal obligations
- • Maintain HIPAA compliance
- • Protect against fraud and abuse
- • Enforce our terms of service
Improvement
- • Analyze usage patterns and trends
- • Improve our services and features
- • Develop new healthcare solutions
- • Enhance user experience
Data Security & Protection
We implement comprehensive security measures to protect your information:
Technical Safeguards
- End-to-end encryption for data transmission
- AES-256 encryption for data at rest
- Multi-factor authentication
- Regular security audits and penetration testing
Administrative Safeguards
- Role-based access controls
- Employee training and background checks
- Incident response procedures
- Business Associate Agreements (BAAs)
Your Rights & Choices
You have the following rights regarding your personal information:
Access & Portability
Request access to your personal information and receive a copy in a portable format.
Correction & Updates
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal and contractual obligations.
Opt-Out
Opt-out of marketing communications and non-essential data processing.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Response Time: We will respond to your privacy requests within 30 days of receipt.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Notify you via email if you have an account with us
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this policy
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.