Terms of Service
Please read these terms carefully before using our healthcare technology solutions and services.
Acceptance of Terms
By accessing or using CareCodeLabs's website, software, applications, or services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our Services.
These Terms apply to all visitors, users, customers, and others who access or use our Services, including healthcare organizations, healthcare professionals, and their authorized representatives.
Important: If you are entering into these Terms on behalf of a healthcare organization, you represent that you have the authority to bind that organization to these Terms.
Description of Services
CareCodeLabs provides healthcare technology solutions, including but not limited to:
Software Solutions
- • Electronic Health Record (EHR) systems
- • Clinical decision support tools
- • Patient management platforms
- • Healthcare analytics solutions
Professional Services
- • Healthcare IT consulting
- • System implementation support
- • Training and education
- • Technical support services
Our Services are designed to improve healthcare delivery, enhance patient outcomes, and streamline healthcare operations while maintaining the highest standards of security and compliance.
User Accounts & Responsibilities
Account Registration
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- Only authorized healthcare professionals may access clinical features
Acceptable Use
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
- • Violate any applicable laws or regulations
- • Infringe on intellectual property rights
- • Transmit malicious code or viruses
- • Attempt unauthorized access to systems
- • Share login credentials with unauthorized users
- • Use Services for non-healthcare purposes
- • Reverse engineer or decompile software
- • Interfere with service operation
Privacy & Data Protection
Your privacy and the security of healthcare data are paramount to us. Our privacy practices are governed by:
HIPAA Compliance
We maintain strict HIPAA compliance for all protected health information (PHI) and execute Business Associate Agreements (BAAs) with covered entities.
Data Security
We implement industry-leading security measures including encryption, access controls, and regular security audits.
Privacy Policy
For detailed information about our data practices, please review our Privacy Policy.
Intellectual Property Rights
Our Rights
All rights, title, and interest in our Services, including software, documentation, trademarks, and proprietary methodologies, remain the exclusive property of CareCodeLabs and our licensors.
Your Rights
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Services for your healthcare operations.
Your Data
You retain ownership of all data you input into our Services. We only use your data as necessary to provide Services and as described in our Privacy Policy.
Service Availability & Support
Uptime Commitment
- • 99.9% uptime service level objective
- • Scheduled maintenance notifications
- • Real-time system status updates
- • Redundant infrastructure and backups
Support Services
- • 24/7 technical support availability
- • Priority support for critical issues
- • Comprehensive documentation
- • Training and onboarding assistance
Disclaimer: While we strive for maximum uptime, we cannot guarantee uninterrupted service due to factors beyond our control, including internet connectivity, natural disasters, or third-party service failures.
Limitation of Liability
IMPORTANT LEGAL NOTICE: Please read this section carefully as it limits our liability to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARECODELABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Termination
By You
You may terminate your account at any time by contacting us. Upon termination, your right to use our Services will cease immediately.
By Us
We may terminate or suspend your access immediately, without prior notice, for violation of these Terms or for any other reason we deem appropriate.
Effect of Termination
- • Access to Services will be immediately revoked
- • Data export assistance available for 30 days
- • Outstanding fees remain due and payable
- • Survival of certain terms as specified
Governing Law & Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.
Class Action Waiver
You agree that any arbitration or legal proceeding shall be limited to the dispute between you and CareCodeLabs individually. Neither party may participate in a class action or class-wide arbitration.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Business Hours: We respond to legal inquiries within 2-3 business days.
Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Provide at least 30 days advance notice for material changes
- Notify you via email if you have an account with us
- Post the updated Terms on our website
- Update the "Last Updated" date
Your continued use of our Services after the effective date of the revised Terms constitutes acceptance of the changes.